Product Warranty and Returns
Our furniture is sub-assembled and shipped in carefully packed cartons; lowering shipping costs and reduces the risk of damage to your furniture. Benches and armchairs consist of four fully assembled main units: back frame, seat frame, left and right end frames. Mortise and tenon joinery provides easy and precise joining. Dowels and brass screws complete the assembly. Most table products have standard legs which attach firmly and easily into the brass leg unit with a washer and nut. All fittings—dowels, screws, hex wrenches, etc.—are packed together in a cloth bag ready for easy assembly. Carefully prepared instructions and drawings are provided for each product. Be assured that we have made every effort possible to make assembly of our products easy and enjoyable. Steamer Chairs, Clifton Chairs, Newport Reclining Armchairs, Bistro Chairs, Lutyens Benches, and the Island Lounge Chair are shipped fully assembled.
Our teak products sold to the original owner are guaranteed against defects in workmanship for three years. All folding chairs are warranted for one year. If any item covered under this warranty is defective, a replacement part or a new unit will be exchanged for the defective part(s). Defects are defined as any imperfection in workmanship which will impair the use of the product. This warranty does not cover:
In no event shall Gardenside, LTD. be liable for any incidental or consequential damages resulting from the use of these products.
Claims for loss or shortages must be made within three days of receipt of goods.
Returns are not accepted without our prior authorization and are subject to a minimum 20% stocking fee.
Responsibility for safe delivery of goods is assumed by the carrier. It the customer’s responsibility to note any damages or shortages on the carrier’s bill of lading upon delivery. Failure to adequately describe external evidence of damage or loss may result in the carrier refusing to honor the claim. We will assist the customer in settling claims, but we are not responsible for damage in transit.
In cases of concealed damage (damage not apparent until the merchandise has been unpacked) a written request for inspection by the carrier’s agent must be made within seven days of the delivery date. A claim must then be filed with the carrier since such damage is the carrier’s responsibility.
Any returns due to a change made by the customer will be handled by Gardenside on an individual basis. If the return is allowed, all freight charges will be paid by the customer and a 20% restocking fee will apply.